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The most common questions, answered honestly. And if yours isn't here: give us a call, Martina and Hannes don't bite.

Booking & Paying

How does booking work?

Send an enquiry or book directly online – we confirm bindingly as soon as the 30 % deposit has arrived (credit card or bank transfer). After that the apartment is yours, a promise is a promise. Prices are per apartment for 4 people per night incl. VAT; each additional person pays a small surcharge.

When do I pay the rest?

Nice and relaxed on site, at the latest on departure – by credit card or debit card. If you'd rather settle up straight away, simply transfer the full amount in advance.

What happens if I have to cancel?

It happens, life doesn't check with us first. Up to 31 days before arrival we only keep the deposit – nothing else is due. Within 30 days, 75 % of the total becomes due; for no-shows or early departure, 100 % of the unused days.

Arriving & Leaving

When can I check in and out?

Check-in from 3 pm on the day of arrival, check-out by 10 am on the day of departure – in between we make the apartment as lovely as you found it.

Can I reach you without a car?

Easily. Take the train to Bruneck or Olang, then the bus to Antholz Obertal as far as the "Steinzger" stop – from there it's a three-minute walk. We'll pick you up if you like. And with the included Südtirol Guest Pass you ride buses and trains across the whole region for free.

Can I charge my electric car or e-bike?

Yes, both. There's an EV charging station in the car park, and the e-bikes charge in the access-controlled storage room. That's also where the ski depot with the ski-boot dryer lives: warm boots in the morning, you can thank us later.

Is there parking?

Right at the house, free of charge. No car-park Tetris, no ticket machine – arrive, park, done.

Living & Amenities

What's included?

Pretty much everything a home needs: a fully equipped kitchen complete with salt, pepper, vinegar, oil and sugar, a private bathroom for every bedroom, towels, bathrobes and bed linen, satellite TV, safe, Wi-Fi, ski locker with boot dryer, bike room, parking, the Südtirol Guest Pass for public transport – and the final cleaning, of course.

Which apartments have a sauna?

Apartment Wiese and Chalet Dolomites sweat in private. Apartment Rieserferner has no sauna of its own – but it does have the upholstered bay-window seat with panoramic views, which is a kind of therapy too.

Is breakfast available?

We're not a breakfast place – but you can order a fresh breakfast basket every day (for a surcharge). A welcome package is waiting for you when you arrive.

Can I get fresh linen during my stay?

On request, for a surcharge: a change of bed linen and towels, plus a mid-stay clean. Just give us a quick heads-up – we won't touch your things uninvited.

Good to know

Are pets allowed?

No, dogs and other pets unfortunately have to stay at home. And there's no smoking anywhere at the Halbwöhrerhof either – the mountain air is better anyway.

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